Purchasing & Shipping
I want you to feel confident when buying artwork online. If you have any questions about a painting, payment, delivery or anything else before you buy, please get in touch at carolynjrobertsartist@hotmail.com.
Before you buy
Every care is taken to show my artwork as accurately as possible, including size and colour. However, colours can vary slightly between different screens, browsers and devices.
Unless specifically stated in the artwork description, paintings are not framed.
If you would like to see more photographs, check measurements or ask about framing or presentation, please get in touch. I'm always happy to help.
Payment
Payments are taken securely through Stripe or PayPal, in British Pounds Sterling.
You don't need a PayPal account to pay through PayPal — you can use a regular debit or credit card.
I don't have access to or store your full debit or credit card details.
Shipping within the UK
UK shipping is included in the price of my artwork.
I normally aim to pack and dispatch orders within 2–3 working days. Occasionally, particularly during busy periods, it may take a little longer.
Depending on the size and weight of your artwork, I use Royal Mail, Parcelforce or a suitable courier service. Larger or more fragile pieces may require a different delivery service.
Most UK deliveries arrive within a couple of days of dispatch, but please allow up to 7 working days in total.
If you need your artwork by a particular date, please contact me before purchasing and I'll do my best to help.
Can you ship internationally?
Yes! I’m happy to send my paintings to collectors outside the UK, although delivery times and shipping costs will vary depending on your location.
If your country isn’t available at checkout, please don’t be put off. Get in touch with me, letting me know which painting you’re interested in and your country or postcode, and I’ll look into the available shipping options and costs for you before you decide whether to buy.
International shipping costs reflect the cost of secure packaging, preparation and courier services.
Please be aware that overseas orders may be subject to import duties, taxes or handling charges imposed by the destination country. These charges are the responsibility of the buyer, and I cannot predict or control what may be charged. I recommend checking the relevant customs requirements before placing your order.
What about shipping to the USA?
US customs rules and import tariffs can change, and the treatment of artwork depends on the applicable rules at the time of import.
If you’re in the USA and are interested in one of my paintings, please feel free to email me before purchasing if you have any concerns about possible import charges. I’ll do my best to help you understand the shipping arrangements, although I cannot guarantee that no additional charges will apply.
Please also be aware that if a parcel is refused because import charges have not been paid, return shipping and other costs may arise.
What about Europe?
Shipping to EU countries is currently a little more complicated than I’d like, and I want to avoid any unexpected costs for my customers.
For the time being, I’ve temporarily removed EU countries from my website checkout while I work around the additional customs and VAT requirements.
However, if you’ve seen a painting you love and are happy to explore the possible costs involved, please do get in touch. Let me know which piece has caught your eye and where you live, and I’ll see what options may be available.
I’d hate for a painting you love to be out of reach simply because the checkout won’t accept your address!
Packaging
I take great care when preparing artwork for its journey.
Each piece is carefully wrapped and securely packaged using appropriate protective materials, with the aim of ensuring that it reaches you safely and in the same condition in which it left my studio.
What happens after I order?
Once your order has been received, I'll prepare your artwork for dispatch and keep you informed where appropriate.
If you have any questions at any point, please don't hesitate to get in touch at carolynjrobertsartist@hotmail.com.
Returns & Refunds
Changed your mind about your artwork?
You'll find full information about returns, refunds and what happens if an artwork arrives damaged on my Returns & Refunds page.
Last updated: September 2026
A COLLECTOR’S WORDS:
“Gorgeous, so well packaged, very happy customer.” — SB